Refund Policy

Thanks for shopping at Musang Valley.
If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have [12] hours to report an item from the time you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

Refunds
Once we received your evidence of anomalies and damages, we will inspect it and notify you. We will immediately notify you on the status of your refund after inspecting the provided pictures and videos.
For the reasons you may qualify for a refund, please refer to “Refundable Conditions”

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
As our products are fresh produces and sub products of fresh produce, it would be irrational of us to ask you to ship it back, so please dispose of it with care.